Avaya – The future of customer contact centres

  • Seminar Host: Avaya
  • Time: 1:30 pm

Learn about the current and future trends in Customer Experience Management that will help you understand Omnichannel Contact Centres and how they can help your business provide first class customer service. Explore how the latest technology can increase your CSAT scores whilst reducing costs and learn how to “move at the speed of the consumer”. Industry expertise and market research from top vendors will be shared at this session.

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Avaya – The future of customer contact centres

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